The Canine rehab lab - Privacy Policy

Privacy Policy - The Canine Rehab Lab

Last updated: June 2026

Introduction

The Canine Rehab Lab is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, or engage our veterinary physiotherapy services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Who We Are

The Canine Rehab Lab provides veterinary physiotherapy services for dogs and works in collaboration with veterinary surgeons and other animal health professionals.

For any questions regarding this Privacy Policy or your personal data, please contact:

The Canine Rehab Lab
Email: charleigh@thecaninerehablab.co.uk

We may collect the following information:

Personal Information

• Name
• Address
• Email address
• Telephone number
• Emergency contact details

Animal Information

• Animal name, breed, age and sex
• Veterinary practice details
• Veterinary history and clinical information
• Medications and treatment history
• Insurance details where applicable

Website information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage information through cookies and analytics tools

Photographs and Videos 

Where appropriate, photographs and videos may be taken:

• For clinical assessment and record keeping
• To monitor treatment progress
• For communication with veterinary professionals

Marketing use of photographs or videos will only occur where separate consent has been provided.

How we use your information

We use your information to:

• Provide veterinary physiotherapy services
• Maintain accurate clinical records
• Communicate with you regarding appointments and treatment
• Liaise with your veterinary surgeon and other relevant professionals
• Process payments and invoices
• Comply with legal, regulatory, insurance and professional obligations
• Improve our services and website

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent where required

Sharing Your Information

Your information may be shared with:

• Your veterinary surgeon
• Veterinary specialists involved in your animal's care
• Insurance providers where required
• Professional advisers, insurers or regulatory bodies where legally necessary

We will never sell your personal information to third parties.

Data Storage and Security

We take reasonable steps to ensure your information is stored securely.

Information may be stored using secure systems including:

• Email services
• Client management systems
• Online forms and record-keeping platforms
• Secure cloud storage

Access to your information is restricted to those who require it for the provision of services.

Data Retention

Clinical and client records will be retained for a minimum period required for professional, legal and insurance purposes.

When records are no longer required, they will be securely deleted or destroyed.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data where appropriate
• Restrict or object to certain processing activities
• Withdraw consent where consent is the basis for processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information, visit the ICO website.

Cookies

Our website may use cookies to improve user experience and monitor website performance.

You can choose to disable cookies through your browser settings, although some website functions may not operate correctly.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as booking systems, online forms, payment processors, or analytics providers.

We are not responsible for the privacy practices of external websites or services.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised update date.

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

The Canine Rehab Lab
Email: charleigh@thecaninerehablab.co.uk